The Conflict Conundrum
The big, bad C word… CONFLICT. It’s one of the most mis-understood “challenges'' in companies today. I say this as a direct result of a recent experience my team and I encountered. So in addition to it being timely, I felt compelled to share my thoughts and perspective on this matter hoping it will help you and your team as much as it’s helped me and mine... Conflict by definition is, “A serious disagreement or argument, typically a protracted one.” To most, the word itself evokes feelings of negativity. I’ll be the first to admit...I was guilty of that myself. However, knowing what I know NOW, my perspective has entirely shifted. This has become one of those “Ah-ha” moments I wish I would’ve learned much earlier in the game of business… It all started about 18 months ago... My team and I were on one of our weekly leadership calls. The topic of integrating a business operating system into our operations structure arose. We had been thinking about it for some time, and